We're here to help. Reach out to our support team with any questions about bookings, accounts, or our platform.
For partnerships, media, or enterprise inquiries.
[email protected]Ontario & British Columbia, Canada. Serving customers nationwide.
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Fill out the form and our team will get back to you within 1–2 business days.
Common Questions
Our support team typically responds within 1–2 business days. For urgent booking issues, please include your booking ID in the message subject for faster routing.
Select "Booking Issue" as the subject above and include your booking ID and a description of the problem. You can also review our Refund & Cancellation Policy for eligible cases.
Select "Service Provider Question" as the subject and include your account email and a description of your issue. Our provider support team handles all pro-related inquiries.
Refund requests must be submitted within 48 hours of service completion. Select "Payment or Refund" as the subject and include your booking ID. For full details see our Refund & Cancellation Policy.
Safety is our top priority. Select "Report a Problem" and provide as much detail as possible. Urgent safety matters can be emailed directly to [email protected].
Tell us a little about yourself so customers can find you.
Select the services you offer. You can pick multiple.
We need a few more details to keep our platform safe for everyone.
Thank you for applying to join Winngur. Our team will review your profile and reach out within 2–3 business weeks.
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